Privacy Policy

This Privacy Policy describes how Pacific Rug & Home collects, uses, and discloses your Personal Information when you visit or make a purchase from our website pacificrugandhome.com.

Collecting Personal Information

When you visit our site, we collect certain information about your device, your interaction with the website, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, “Personal Information” refers to any data that can identify an individual.

Device Information

Examples collected:
Web browser version, IP address, time zone, cookies, pages viewed, search terms, and site interactions.

Purpose:
To ensure the website loads correctly and to analyze usage for performance improvements.

Source:
Automatically collected via cookies, log files, web beacons, tags, or pixels.

Disclosure:
Shared with Shopify for store functionality.

Order Information

Examples collected:
Name, billing/shipping address, payment details, email, phone number.

Purpose:
To process orders, handle payments, arrange shipping, send confirmations, communicate with you, and prevent fraud.

Source:
Collected directly from you.

Disclosure:
Shared with Shopify and secure payment providers.

Customer Support Information

Examples collected:
Name, email, phone number.

Purpose:
To provide customer service and support.

Disclosure:
May be shared with trusted third-party support providers.

Minors

We do not knowingly collect Personal Information from children. If you believe a child has provided us with personal data, please contact us to request removal.

Sharing Personal Information

We share your information with trusted service providers to operate our business, including:

  • Shopify (our eCommerce platform)
  • Payment processors
  • Shipping partners
  • Analytics and marketing tools

We may also disclose information to comply with legal obligations or protect our rights.

Behavioral Advertising

We may use your information to deliver relevant advertisements and marketing.

Examples:

You can opt out here:

Using Personal Information

We use your Personal Information to:

  • Offer products for sale
  • Process payments
  • Ship orders
  • Communicate updates
  • Improve your shopping experience

Lawful Basis (EEA Users)

If you are in the European Economic Area, we process your data based on:

  • Your consent
  • Contractual necessity
  • Legal obligations
  • Legitimate business interests

Data Retention

We retain your information only as long as necessary to:

  • Fulfill orders
  • Meet legal obligations
  • Resolve disputes

Sensitive data is securely stored and deleted when no longer required.

Automatic Decision-Making

We may use limited automated systems (via Shopify) to prevent fraud, such as:

  • Blocking suspicious IP addresses
  • Preventing fraudulent transactions

Your Rights

GDPR (EU/EEA)

You have the right to:

  • Access your data
  • Correct or delete your data
  • Transfer your data

CCPA (California Residents)

You have the right to:

  • Know what data we collect
  • Request access or deletion

To exercise your rights, contact us at:
support@pacificrugandhome.com

Cookies

We use cookies to enhance your experience, including:

  • Essential cookies
  • Performance cookies
  • Advertising cookies

You can manage cookies through your browser settings.
Learn more: www.allaboutcookies.org

Do Not Track

We currently do not respond to “Do Not Track” signals due to lack of standardization.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

Contact Us

For any questions regarding this Privacy Policy, please contact:

📧 support@pacificrugandhome.com